Privacy Policy

1. About This Privacy Policy

Metro Express ("Metro Express Wash," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information and describes choices and rights that may be available to you.

This Policy applies to metroexpressca.com and related digital services that link to this Policy, as well as information we collect when you contact us by phone, email, text message, online form, or in person in connection with car-wash, detailing, quick-lube, membership, coupon, fundraising, and related services.

Personal information generally means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with you or your household. It can include contact information, transaction or membership information, and identifiable online activity.

Additional notices may apply to particular services or promotions. Employment and job-applicant information may also be covered by separate notices.

2. Notice at Collection

The categories below describe personal information we may collect. We collect only the information relevant to your interaction with us, so not every category or example applies to every person.

We do not retain personal information longer than reasonably necessary for the disclosed purposes. We consider the nature of the information, membership or transaction status, accounting and tax obligations, chargeback and dispute periods, fraud and security needs, legal requirements, and applicable limitation periods. We may retain limited suppression or preference records as necessary to honor privacy or marketing choices.

3. How We Collect Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you request a coupon, join or manage a membership, purchase a wash or service, request detailing or quick-lube services, enter a fundraising request, contact us, or visit our location.
• Automatically from your browser or device through cookies, pixels, local storage, tags, server logs, and similar technologies.
• From payment processors, membership or subscription providers, communications vendors, analytics providers, advertising and referral partners, and other service providers used to operate our business.
• From public records and other lawful sources where relevant to fraud prevention, security, compliance, or customer service.

4. Website Activity and Customer Journey Information

When you interact with our website, we and our service providers may collect information about pages visited, services or coupons viewed, buttons or links selected, referring websites or advertising sources, date and time of visits, device and browser information, IP address, form interactions, and other website activity.

If you later identify yourself by requesting a coupon, joining a membership, contacting us, purchasing a service, or otherwise providing information, we may associate prior or subsequent website activity with the information you provide.

We may use this information to respond to requests, understand interests, personalize content or offers, improve our website and services, measure advertising performance, detect fraud or misuse, and support customer service.

5. How We Use Personal Information

We may use personal information for the following business and commercial purposes:

• Provide car-wash, detailing, quick-lube, membership, coupon, fundraising, and customer-support services.
• Process payments, recurring membership charges, refunds, and account or subscription changes.
• Deliver requested coupons, receipts, appointment or service information, and customer communications.
• Maintain transaction, membership, service, accounting, and customer-support records.
• Personalize content and offers based on services or promotions in which you have shown interest.
• Measure website, campaign, and advertising performance; conduct analytics and business planning.
• Maintain security, prevent fraud, troubleshoot systems, and protect customers, employees, and service providers.
• Comply with legal obligations, respond to lawful requests, resolve disputes, enforce agreements, and establish or defend legal claims.

6. Memberships, Coupons, Promotions, and Communications

If you request a coupon, enroll in a membership, purchase a service, enter a promotion, or ask us to contact you, we may use the information you provide to deliver the requested benefit, administer the membership or transaction, and communicate about the request.

Memberships, recurring charges, coupons, offers, promotions, and fundraising programs may be subject to separate commercial terms, eligibility requirements, expiration dates, cancellation rules, and other disclosures. This Privacy Policy describes how personal information is handled and does not replace those terms.

7. Cookies, Analytics, Advertising, Sale, and Sharing

We and our vendors may use cookies, pixels, tags, local storage, server logs, and similar technologies for website functionality, security, analytics, personalization, advertising, attribution, and measurement. These technologies may collect identifiers and online activity and may recognize a browser or device over time and across websites or services.

Disclosures of online identifiers, website activity, approximate location, service interests, or inferences to advertising partners can be considered "sale," "sharing," or processing for "targeted advertising" under certain state privacy laws, even if no money is exchanged. Where required, we provide an opt-out mechanism and honor qualifying opt-out preference signals.

You can use browser settings and any cookie/privacy controls made available on our website to manage certain technologies. Blocking some technologies may affect website features. Browser settings do not necessarily exercise legal opt-out rights unless they transmit a signal recognized by applicable law.

8. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients as reasonably necessary for the purposes described in this Policy:

• Website hosting, technology, analytics, communications, cybersecurity, customer-support, and other service providers or contractors acting on our behalf.
• Payment processors, banks, membership or subscription providers, and other vendors involved in transactions you request.
• Detailing, quick-lube, equipment, customer-service, coupon, communications, and other operational vendors.
• Advertising, social-media, analytics, and marketing partners, subject to applicable privacy rights and choices.
• Government agencies, regulators, courts, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, property, security, or legal claims.
• A buyer, successor, lender, adviser, or other relevant party in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable legal requirements.
• Other parties at your direction or with your consent.

When a vendor acts as our service provider or contractor under applicable privacy law, we require appropriate contractual restrictions regarding the use and disclosure of personal information. A third party that independently determines how it uses information may be subject to its own privacy notice.

9. Text Messaging Privacy

If you provide a mobile telephone number and consent to receive text messages, we may use your mobile number to communicate with you regarding coupons, memberships, requested information, transactions, services, offers, or other communications permitted by your consent and applicable law.

Mobile information and text-messaging opt-in data and consent will not be sold or shared with third parties for their own marketing or promotional purposes. We may disclose such information to service providers, telecommunications providers, aggregators, messaging platforms, and other vendors as necessary to facilitate and deliver our text-messaging services, or as otherwise permitted or required by law.

Consent to receive marketing text messages is not a condition of purchasing goods or services. Message and data rates may apply, and message frequency may vary. You may opt out of text messages by replying STOP. For assistance, reply HELP or contact us using the information in the Contact Us section.

Text messages are generally transmitted through telecommunications networks without end-to-end encryption. Do not send Social Security numbers, payment credentials, or other highly sensitive information through ordinary text messages unless specifically directed to a secure process.

10. Sensitive Personal Information

We do not ordinarily request Social Security numbers or government identification numbers through our public website. We may process payment credentials or other sensitive information when reasonably necessary to complete a transaction, prevent fraud, secure an account, or comply with law. Payment information may be handled directly by payment processors or other vendors.

We use and disclose sensitive personal information only for purposes permitted by applicable law or as otherwise disclosed to you. We do not use or disclose sensitive personal information to infer characteristics about you for advertising purposes.

11. California Privacy Rights and Choices

If the California Consumer Privacy Act (CCPA), as amended, applies to our processing of your personal information, California residents may have the rights below, subject to applicable exceptions.

• Right to know and access: request information about the categories and specific pieces of personal information we collected, the categories of sources, our purposes, and the categories of third parties to which information was disclosed, sold, or shared.
• Right to delete: request deletion of personal information we collected from you, subject to exceptions such as completing transactions, warranty or service obligations, security, legal compliance, and recordkeeping.
• Right to correct: request correction of inaccurate personal information we maintain about you.
• Right to opt out of sale or sharing: direct us not to sell or share personal information as those terms are defined by California law.
• Right to limit certain uses or disclosures of sensitive personal information: where applicable, direct us to limit uses or disclosures beyond purposes allowed without offering this right.
• Rights relating to certain automated decisionmaking technologies: if we use automated decisionmaking technology in a manner that triggers California notice, access, or opt-out rights, we will provide the required notice and method to exercise those rights.
• Right to non-discrimination: we will not unlawfully discriminate against you for exercising an applicable privacy right.

How to Exercise California Privacy Rights

Online: https://privacy.nabthat.com/ (identify Metro Express Wash as the business).

Toll-free: 844-622-8428.

We may need to verify your identity before fulfilling certain requests. The information requested for verification will depend on the nature and sensitivity of the request. An authorized agent may submit a request where permitted by law; we may request evidence of the agent's authority and, where appropriate, confirmation directly from you.

Do Not Sell or Share / Global Privacy Control

You may opt out of the sale or sharing of personal information using the online privacy request method above and any privacy-choice control provided on our website. Where required by California law, we treat a qualifying Global Privacy Control (GPC) or other recognized opt-out preference signal sent by your browser or device as a request to opt out of sale or sharing for that browser or device and, when we can reasonably associate the signal with you, as required by law.

A legacy browser "Do Not Track" setting is not necessarily the same as a legally recognized opt-out preference signal. Our response to recognized signals is governed by applicable law and the technical requirements for those signals.

California Disclosures for the Preceding 12 Months

For purposes of California law, certain disclosures of online identifiers and activity to advertising, analytics, and social-media partners for cross-context behavioral advertising are treated as "sharing." During the preceding 12 months, the categories of personal information shared can include identifiers, commercial information, internet or other electronic network activity, approximate geolocation, and inferences. Depending on the technology and relationship, some disclosures may also be considered a "sale" under California law even when no money changes hands. We do not sell personal information for money.

During the preceding 12 months, we may also have disclosed identifiers, customer-records information, protected-characteristic information, commercial information, internet or network activity, geolocation, audio/electronic/visual information, professional or employment information, inferences, and sensitive personal information for business purposes to service providers, contractors, manufacturers, lenders and finance providers, governmental entities, and other parties described in this Policy. We do not sell or share sensitive personal information for cross-context behavioral advertising, and we do not have actual knowledge that we sell or share personal information of consumers under 16.

California Direct Marketing Requests

California Civil Code section 1798.83 may permit California residents to request information about certain disclosures of personal information to third parties for their own direct marketing purposes. If applicable, you may submit such a request using the contact information in the Contact Us section.

Coupons, Loyalty Programs, and Financial Incentives

From time to time, we may offer coupons, loyalty or membership benefits, promotional offers, or other programs. If a program constitutes a financial incentive or price or service difference covered by California privacy law, we will provide any required notice describing the material terms, the categories of personal information involved, how the value is reasonably related to the program, and how to opt in or withdraw.

Request Timing

We respond to verifiable requests within the time required by applicable law. California law generally requires responses to requests to know, delete, or correct within 45 days, subject to a permitted extension. Opt-out requests are processed within the period required by applicable regulations. If we deny all or part of a request, we will explain the basis to the extent required by law.

12. De-Identified and Aggregated Information

We may create or use aggregated or de-identified information for analytics, research, business planning, advertising measurement, service improvement, security, and other lawful purposes. Where we maintain information in de-identified form, we do not attempt to re-identify it except as permitted by law, such as to test whether de-identification processes are effective.

13. Automated and AI-Assisted Technologies

We and our service providers may use automated technologies, including artificial intelligence or machine-learning tools, to support customer service, website functionality, analytics, fraud prevention, personalization, communications, or other business operations.

Unless separately disclosed to you, we do not use generative artificial intelligence by itself to make decisions that produce legal or similarly significant effects concerning you.

14. Security, Children, and Third-Party Services

Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information appropriate to the nature of the information we handle. No website, network, transmission, or storage system can be guaranteed to be completely secure, and this Policy does not promise that a security incident can never occur.

Children

Our website and services are intended for a general adult audience and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. Where applicable law restricts the sale, sharing, or targeted advertising use of personal information of minors, we comply with those requirements.

Third-Party Services and Links

Our website may link to, embed, or integrate services operated by payment processors, membership providers, maps, social networks, communications vendors, or other third parties. When a third party independently collects or processes your information, its own privacy policy and terms may apply. We encourage you to review those notices.

15. Payments and Memberships

Payment card information and recurring membership payments may be processed by payment processors or subscription providers. Those providers may collect payment information directly and may be subject to their own privacy notices and security obligations. We may receive transaction confirmations, tokenized payment information, account status, and other information reasonably necessary to administer the transaction or membership.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. The "Last Updated" date at the top identifies the current version. Where required by law, we will provide additional notice or obtain consent before using personal information for a materially different purpose.

17. Contact Us

For privacy questions, requests, or an accessible alternative format, contact:

This policy should be reviewed periodically and whenever the business materially changes its data collection, advertising, communications, or vendor practices.